Our Booking & Cancellation Policy

We want you to book with complete confidence. Life is unpredictable — that's why our policy is designed to be fair, transparent, and flexible, especially for guests travelling from the UK and Europe.

Book Freely

Full refunds available when you cancel well in advance

Rebook Easily

Credits never expire — use them on any future experience

Always Reachable

We respond to cancellation requests within 24 hours

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Tip for international travellers

We strongly recommend taking out comprehensive travel insurance before your trip. Most UK and EU policies cover tour cancellations — helping protect you in circumstances beyond our refund windows.

Day Tours

Standard

30+ days100% refund
15–29 days75% refund / 100% credit
7–14 days50% refund / 75% credit
3–6 days25% refund / 50% credit
0–2 daysNo refund

Multi-day Tours

Packages

60+ days100% refund / change
30–59 days75% refund / 100% credit
14–29 days50% refund / 75% credit
7–13 days25% refund / 50% credit
Under 7 daysNo refund

Private Groups

8+ Guests

45+ days100% refund
21–44 days75% refund
14–20 days50% refund
7–13 days25% refund
Under 7 daysNo refund

Cooking Classes

All Sizes

7+ days100% refund
3–6 days75% refund
48–72 hrs50% refund
Under 48 hrsNo refund

General terms

All cancellations must be submitted in writing via email to [email protected]
The cancellation is effective from the date and time your email is received.
Refunds are processed within 5–10 business days to the original payment method.
Processing times may vary by bank or payment provider.
Date changes (rebookings) are free once per booking when requested at least 14 days in advance for standard tours, and 30 days for packages and group events. Subsequent date changes are subject to a small administration fee.
In the event that Closer to Africa cancels your tour due to weather, safety concerns, or circumstances beyond our control, you are entitled to a full refund or a complimentary reschedule at your preference.
Partial refunds for unused portions of multi-day tours are not available once a tour has commenced.
Non-refundable deposits, where stated at booking, are excluded from the above refund percentages.

These terms apply to direct bookings with Closer to Africa. Bookings made through third-party agents or OTAs are subject to those platforms' own cancellation policies.

Questions about a booking?

Our team is here to help — we aim to respond within 24 hours.

Get in touch