Terms of service

Closer to Africa Pty Ltd is a business in the tours and activities industry.  Closer to Africa’s operations are based in Cape Town, South Africa serving the South African and African market.

Cancellation Policy

30 days cancellation before arrival 100% refund

29 – 15 days cancellation before arrival 75% refund

14 – 4 days cancellation before arrival 50% refund

3 days-24 hrs cancellation before arrival 0% refund 

Return and Refunds Policy

The provision of goods and services by Closer to Africa is subject to availability.  In cases of unavailability, Closer to Africa will make every endeavor to rebook/reschedule the service. If that is not possible, we will refund the client as soon as possible.  

Customer privacy Policy 

Closer to Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: 

http://www.polity.org.za/attachment.php?aa_id=3569

Payment Options Accepted

Payments may be made via Visa, MasterCard, Debit or Credit cards for online bookings. 

Bank transfers or cash will only be accepted for direct bookings into the Closer to Africa’s bank account, the details of which will be provided on request.

Privacy & Payment Security

Credit card transactions will be acquired for Closer to Africa via PayGate (Pty) Ltd who are the approved payment partners and gateway providers.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy.  

Customer Information 

Customer details will be stored by Company Name separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet & Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR). 

Responsibility

Closer to Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Closer to Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation Disclaimer

Closer to Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Berinovasi Pty Ltd based in South Africa trading as Closer to Africa with company registration number K2025479091.